Let’s get the rant out of the way first for one of our recent dinners at 11 Westside of Kennedy Town. Problem #1: we had a reservation for 6 persons at 7pm and confirmed in writing by the restaurant team 3 days before, but when I walked in at 6:45pm I was told they only had my booking for 4 persons at 7:30pm (and the maître d’ even tried to correct me til I showed her own email in her face suggesting otherwise). Problem #2: to make up for their mistake they tried to offer me a square table for 4 with 2 additional chairs pulled up instead and asked whether that would be okay – are you f*cking kidding me?
