Showing posts with label Complaint. Show all posts
Showing posts with label Complaint. Show all posts

Monday, March 11, 2019

Okinawa Short Trip: Mixed Bag Experience

It's regrettable that I couldn’t exactly say our stay at the Ritz-Carlton Okinawa got on well from the moment we walked in to the resort property – in fact it was probably the most unpleasant "Marriott Experience" in my memory. We found ourselves greeted by no one when we pulled up to the front after a long drive from Naha, then we were made to wait in the lobby for over 15 minutes with our luggage sitting next to us on a cart until someone actually came and completed the check-in steps (despite having urged to check-in online 2 days before and I did and we arrived right on time as we have earlier indicated), during which no one even mentioned basic information like when and where breakfasts will be served.

While the property boasted their magnificent, “panoramic” view of the golf course and the sea behind, I was shocked when they showed us our room with a partial view, snuggled right behind another structure (they should have called this a "concrete rooftop view" – that’s pretty much all we could see from the balcony) That's on top of somehow they thought sticking us to the far end of the hotel was a good idea - that took a good 5 minutes walk from the room to the lobby.

Tuesday, August 5, 2014

The Mis-calculating Upper Modern Bistro

We dropped by Upper Modern Bistro in early July for a casual weekend brunch with friends. Charlotte and I enjoyed a good meal the first time we were here a couple months back, so we decided to come back again, especially knowing Jeremy Evrard, the former manager at Caprice has joined recently to lead the front of the house team with his excellent cheese selections now available on their menu.

Normally I would love to spend the next 200 words exclaiming and praising the excellent food we had, from the cold gazpacho soup to the 63-degree egg with toast and belotta ham and the icecream "sandwich" dessert. They were all neatly constructed and stunningly delicious. And OMG - the cheeses that Jeremy has selected for us were so sumptuous that it's heavenly. It does seem to be a perfect place to spend a lazy weekend afternoon. Too bad that's not the end of the story...

Wednesday, October 30, 2013

On the record - one lousy night at the Gaddi's

We all had those kind of days when we just wanna muddle along, trying to get by til the next day and hope no damage's done, didn't we? Well, during a recent dinner visit to Gaddi's, we felt like the staff was having that kind of a day. Yes, I meant the entire team.